MyCare UCLH 

MyCare UCLH is our new patient portal, giving you the ability to view information about your care at UCLH. Once registered using a secure, robust two-step verification process, you can view MyCare UCLH 24/7 via a device of your choice – your desktop computer, mobile telephone or tablet.

Got a question? We’re here to help you with any queries about MyCare UCLH, you can:

  • Check out our Frequently Asked Questions about MyCare UCLH
  • Read our patient information leaflet which has a step-by-step guide to setting up access to the portal
  • Contact us via email at uclh.MyCare@nhs.net 
  • Call our Helpdesk with your MyCare UCLH queries on 020 3447 7684 between 10am-12pm and 2-4pm. Outside of those hours, please leave a message with your name and contact details.

The patient portal aims to enhance the care we provide and give you greater involvement with that care.  Messages sent will be responded to within three workdays.

However, this service is not intended to provide urgent or emergency medical advice:

  • For emergencies, please dial 999
  • For urgent medical advice, please dial 111.
  • Signing up to MyCare UCLH

    Signing up to MyCare UCLH is simple.  The patient information leaflet has a step-by-step guide to setting up access to the portal.

  • Frequently asked questions

    Our patient involvement group have developed a set of frequently asked questions about MyCare UCLH. Issues such as security, confidentiality and how to get further help will be covered here. If your question is not answered, please email us at uclh.MyCare@uclh.net

    What is MyCare UCLH?

    MyCare UCLH is our new patient portal. It offers patients personal and secure on-line access to some of their medical records. It enables you to securely use the internet to help manage and receive information about your health. With MyCare, you can:

    • View your health summary from the MyCare electronic health record.
    • Request changes to your medical appointments.
    • View test results.
    • Access trusted health information resources.
    • Communicate electronically and securely with your care team.

    It is also a place where you can see future appointments and prepare for them by providing information. 

    Is it free to use?

    Yes. It is free to use and can be accessed from a mobile device, tablet or computer.

    You can download the App from the App store (Apple devices) and Google Play (Android devices).

    How do I sign up for MyCare UCLH?

    For mobile devices and tablets, you can download the App from the App Store (Apple devices) and Google Play (Android devices).  Search for ‘MyChart’, download the app, then read and accept the Terms and Conditions.  Once you’ve launched the App, select ‘UCLH’ from the list of options.

    For PCs, follow the link provided in your ‘After visit summary’ letter.

    You’ll now be asked whether you wish to register. When registering, you will need your activation code, date of birth, and email address.

    You will obtain your activation code from the ‘After visit summary’ letter or in an email sent by the clinical team.

    Or alternatively, when you next come in for an appointment, one of the UCLH clinical staff can activate your MyCare UCLH account.

    Can I sign up on-line without attending the hospital?

    No.  In order to activate your MyCare UCLH account, we need to see you in person to verify we are giving access to the right person.

    If you are a carer or a parent, you will be able to gain ‘proxy access’ to the medical records of others (with their permission).  Please see the section below on ‘Proxy Access’ for more details.

    Can someone else sign up for MyCare UCLH on my behalf?

    No. Given that the information available on the portal is your sensitive medical records, we need to make sure that access is only given to the correct person. So in order to activate your portal account, we need to see you in person to verify we are giving access to the right person

    Can I use my patient portal account to ask questions regarding the health matters of a family member?

    No.  Your patient portal account is linked to your health records and designed for that use.  However, please see the section below on ‘Proxy Access’.

    What equipment or software do I need in order to use MyCare UCLH?

    A mobile phone, tablet or computer will be needed with internet connection in order to use the patient portal. On your computer you need an up-to-date internet browser, such as Internet Explorer. You can also download the App onto your mobile phone or tablet from the App store (Apple devices) and Google Play (Android devices).

    Is there a guide on using MyCare UCLH?

    There is a detailed ‘Quick Start Guide’ in the portal, once you’ve logged in.

    Who can I contact if I have further questions?

    For any MyCare UCLH queries, please email our Helpdesk at uclh.mycare@nhs.net or ring 020 3447 7684 between 10am-12pm and 2-4pm. Outside of those hours, please leave a message with your name and contact details.

    Proxy access to MyCare UCLH (granting family/carers/others access to your medical record)

    Can I view the health record of a family member via my patient portal account?

    Yes, as long as your family member has a patient portal account and they have granted you proxy access to their medical records. You will then be able to access their health records via your own MyCare UCLH account.  What can be accessed depends on the proxy relationship. Some settings will allow you to only view appointment times, however in other instances you will be able to ask questions of administrative staff or clinicians on behalf of the patient (in this example, on behalf of your family member).

     

    My spouse and I are both patients at UCLH; can we share one MyCare UCLH account?

    No, each individual should have their own account. However you can name them as a proxy user, which would enable them to access your patient records using their patient portal account

    How can I protect myself from unauthorised people using my patient portal account?

    As a patient you should never give others access to your portal account by providing them with your username and confidential password. However you can name them as a proxy, which would enable them to access your patient records using their MyCare UCLH access.

    Can my carer have access to my medical records?

    Yes, but only if you decide that you would like them to become a proxy. You should not provide them with the username and password to your Patient Portal account. Note: as a patient you will always be able to cancel proxy access.

    Using MyCare UCLH

    How do I log in to MyCare UCLH?

    1. In your web browser, enter https://mycare.uclh.nhs.uk/MyCare/ and access the login page.
    2. Enter your MyCare username and password, and click Sign In.

    I’ve forgotten my username/password. What should I do?

    Click the link below the login or password field for assistance. You will be prompted to answer some security questions to verify your identity. If you are still having trouble logging-in, please email the MyCare UCLH Helpdesk on uclh.mycare@nhs.net or ring 020 3447 7684 between 10am-12pm and 2-4pm. Outside of those hours, please leave a message with your name, date of birth and contact details.

    My personal information, such as home address or email, is incorrect. What should I do?

    As a patient you can update some parts of your health record, such as personal information (e.g. home address and email). If other parts of your record are incorrect, please advise your clinical team and ask them to amend the details.

    Can I still be contacted by phone and letter?

    Yes, you can still be contacted by phone. However, if you choose to have a MyCare UCLH patient portal account, any correspondence will default to paperless.

    When can I see my test results via My Care UCLH?

    There are a handful of basic test results which are released after three days. However, there will be a number of other test results which will need to be explained by your clinical team, so that you have an understanding of what they mean for your care. These results will only be released once your clinical team decides that it is appropriate.

    Can I send messages or attachments to my care team?

    Yes, using MyCare UCLH you can send message to care teams.

    If I send a message to a team via MyCare UCLH, when can I expect a reply?

    This is managed within each department and therefore the response times may vary. Please only message your clinical team if you have a non-urgent medical question or issues regarding your appointment. Please note, for urgent medical advice please call 111 and in an emergency please call 999.

    MyCare UCLH - Security

    Is my information safe and secure?

    We take great care to ensure your health information is kept private and secure. Access to information is controlled through the use of personal usernames and passwords. The patient portal MyCare UCLH cannot be accessed without supplying a personal username and password; each person should safeguard their password and keep it private.

    The patient portal is fully compliant with UK laws about your privacy.

    We aim to protect the privacy and security of your information. While logged into MyCare UCLH, if your device remains idle for 15 minutes or more, you will be automatically logged out.

    Can I access my GP records through the patient portal?

    No, the patient portal will allow patients to access their medical records held by UCLH, not those held by their GP.

    Can my GP access my medical records at UCLH via MyCare UCLH?

    You can give your GP access to a limited view of your patient record through https://shareeverywhere.epic.com. With the new electronic health record system, all GP’s will receive clinic outcome and discharge letters electronically. This means your GP will have an up-to-date view of your care very quickly after each visit.

    Can I delete my MyCare UCLH account?

    You can deactivate or request to have your patient portal account deactivated at any time. This action will not delete any of your medical records held on the electronic health record system.

  • Need help?

    We have a Helpdesk to assist you with your MyCare UCLH queries. Please call 020 3447 7684 between 10am-12pm and 2-4pm; outside of those hours, please leave a message with your name and contact details. Alternatively, please email the Helpdesk at uclh.mycare@nhs.net.

    Click here to read our patient information leaflet about MyCare UCLH.